Shipping Policy

Shipping Policy

Last updated: [Date]

Welcome to Aurissima! We aim to make the ordering and delivery process as straightforward and enjoyable as possible. Below, you’ll find our general guidelines for order processing, shipping, and related details.

1. Processing & Delivery Times

  • Order Processing:
    Once an order is placed, we typically process it within 1–3 business days (excluding weekends and holidays).

    • Orders placed on weekdays often begin processing the same or next business day.
    • Orders placed on Friday evenings or weekends may take a bit longer to process.

  • Delivery Time:
    After processing, your order will be dispatched and should arrive within an average of 8–12 business days.

    • Please note that actual delivery times can vary depending on your location and any unexpected delays such as holidays or customs inspections.

We strive to ship orders out as quickly as possible. If you have any questions or concerns about your delivery timeline, please contact our customer service team at:
[email protected]

2. Placing an Order

We’ve made our ordering process as simple as possible:

  1. Add to Cart
    • Go to the product page of the item you wish to purchase.
    • Select the correct variant (size, color, etc.) and click “Add to cart.”
  2. Proceed to Checkout
    • Verify that your cart contains the correct items.
    • Click “Proceed to checkout.”
  3. Enter Shipping Information
    • On the Information page, fill in your shipping address accurately.
    • Click “Continue to shipping” to confirm your address details.
  4. Review and Continue to Payment
    • Double-check that your address is correct.
    • We provide free shipping on all orders (no minimum purchase required).
    • Click “Proceed to payment” to move to the payment options.
  5. Select Payment Method
    • All payment methods on Aurissima are SSL-encrypted for a secure payment environment.
    • Possible payment methods include (but are not limited to):
      • Credit Cards (AMEX, Mastercard, Maestro, Visa)
      • PayPal
      • Klarna (Deferred Payment)
      • EPS
      • Sofort
    • Click “Complete Order” to be redirected to your chosen payment platform, and follow the on-screen instructions to finalize your purchase.
  6. Order Confirmation
    • After completing your payment, you will receive an order confirmation email. If you encounter any issues, please contact our support team at [email protected].

3. Shipping Costs

We cover the shipping costs for every order—so there’s no extra fee for shipping or delivery, regardless of your order value. This is our way of thanking you for shopping with Aurissima.

4. How We Ship Your Order

Batch Shipping & Sustainability

  • To offer fair prices while maintaining our commitment to sustainability, we often collect parcels in large quantities and dispatch them together once we have reached our minimum batch quantity.
  • This approach helps us optimize shipping resources and minimize our environmental footprint. We appreciate your understanding and patience.

Possible Delays

  • Like many online retailers, we occasionally experience high order volumes or encounter unforeseen circumstances (e.g., public health crises, inclement weather, or customs delays).
  • We do our best to dispatch all orders as swiftly as possible, but there may be delays due to these external factors. We appreciate your patience if this happens.

Need Same-Day Dispatch?

  • If you require urgent shipping or have time-sensitive needs, please email us at [email protected]. Our service team will do their best to advise you on available options.

5. Delivery & Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with any available tracking details.
  • In some cases, orders may ship from our international warehouses (including Asia), resulting in longer transit times.

6. Contact Us

If you have any questions or concerns about our shipping times, order processing, or anything else related to Aurissima, please don’t hesitate to reach out:

  • Email: contactus@aurissima.com

Our customer service team is here to help and will gladly provide any additional information you need.

Thank You for Shopping with Aurissima!

We appreciate your business and strive to deliver your items as smoothly and efficiently as possible. If you have any feedback or need further assistance, we’re just an email away.

Enjoy your shopping experience!